John Hancock URGENT changes to applications with LTC rider in Washington state

There are new changes impacting applications with the long-term care (LTC) rider in Washington state. Over the past several weeks, John Hancock has adjusted their requirements to balance the increase in demand with their commitment to serving all their partners and clients seeking lasting insurance coverage. However, volume has reached a point where they need to implement the following temporary changes:

• Beginning August 6, John Hancock will temporarily suspend all applications with the LTC rider in Washington. To meet the deadline, applications must be received in good order by the close of business on August 5. They expect to resume accepting applications for the LTC rider in Washington after November 1, 2021.
• In the meantime, from July 30 - August 5, for new application submissions, only illustrations with annual premium mode will be accepted when the LTC rider is elected in Washington. John Hancock's illustration system has been updated accordingly. Please contact National Sales Support to obtain a revised illustration for any mode other than annual on applications submitted prior to Friday, July 30.

As previously announced, the minimum face amount for all applications that include the LTC rider in Washington is currently $250,000.

By making these changes, John Hancock can best serve all their customers, including Washington workers seeking to purchase long-term care coverage prior to the state deadline to apply for an exemption from WA Cares coverage. Please note, however, that they can make no guarantee that policies will be issued by a certain date.

If you have any questions, please reach out to your Regional or National Account Vice President.