Aetna: New E-App Signature Method Coming July 7

Starting July 7, 2023, Aetna will offer an authorization code signature option for E-Apps in the Aetna Quote & Enroll tool. This will replace the security question signature option.

You will have an option to send a system-generated authorization code to applicants by email or by text message (SMS).

How the authorization code signature works

• The applicant will receive their unique six-digit authorization code (by email or text).
• The applicant will share that authorization code with the agent.
• The agent will enter that authorization code into Aetna Quote & Enroll.
• Once the system validates the code, the agent can proceed to the Sign & Submit section.

The existing security question signature option will remain available until July 20 to allow time to transition to using the new authorization code signature option.